This is both for cynical reasons—you want to be thought of as a straight-shooter—and sincere personal-improvement reasons: you want to actually be a straight shooter. Good leaders, says Ricci, “build and maintain a shared sense of mission,” and putting your colleagues in the position of mistrusting you jeopardizes that collegiality. If you’ve done step one—“going to the person and telling them that the comment was based in frustration or anger—that sets the stage for a long-term rehabilitation effort. It takes courage, personal honesty, and vulnerability to do that.”
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